Frequently Asked Questions
Can't find your answer? Just ask us.
Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you save addresses, track orders, keep a wishlist and manage subscriptions.
Can I choose my own fudge flavours?
Yes. On products that come as a box or assortment, you pick your flavours on the product page before adding to the cart. Your choices are shown in the cart and on your order confirmation.
Can I send an order as a gift?
Yes — enter the recipient's address as the shipping address at checkout, and your own as the billing address by ticking "Billing address is different".
I forgot my password.
Use the "Forgot password?" link on the login page and we'll email you a reset link.
Shipping & Delivery
How much is shipping?
Shipping is calculated from your delivery address and order weight, so you only pay what it costs to get your order to you. The exact amount is shown at checkout as soon as you enter your state and ZIP code. Orders over $75.00 ship free.
Where do you ship to?
We ship across the United States, including Alaska, Hawaii and US territories. Rates vary by zone: New Jersey, Northeast & Mid-Atlantic, Continental US, Alaska, Hawaii & US Territories.
How long will my order take?
Delivery times are being confirmed — see Shipping Information or contact us for a specific date.
Will my chocolate melt in summer?
Warm-weather shipping is an important question and we're finalising our written policy — please contact us before ordering chocolate in hot months so we can advise on your specific delivery.
Allergens & Ingredients
Do you have allergen information?
If you have a food allergy, please contact us before ordering and we will confirm the ingredients for any product. Our full written allergen statement is in preparation — see Allergen Information.
Do you make sugar free products?
Yes — we offer sugar free fudge and taffy. You can browse the sugar free range.
Subscriptions
How do recurring orders work?
You can set a product to arrive on a repeating schedule — daily, weekly or monthly. With auto-pay on, we charge your saved card each cycle. With auto-pay off, we email you a payment link before each delivery.
Can I pause or cancel a subscription?
Yes. Go to Subscriptions in your account and toggle it off. You keep any cycle you've already paid for.
How do I change the card on my subscription?
Go to Payment in your account and choose "Replace card". Your card details are held by Stripe and never stored on our servers.
Returns & Problems
My order arrived damaged or melted.
Please contact us with your order number and a photo if you can — we'll put it right.
Can I return food items?
Our written return policy is being finalised — see Return Policy, or contact us and we'll help directly.
Where is my invoice?
A PDF invoice is available from your order confirmation page and from My Orders.